Kids Soft Play is committed to protecting and respecting customer privacy. This Privacy Policy explains how personal data is collected, used, and safeguarded when engaging with Kids Soft Play services, visiting premises, or communicating through any channel.

All personal data is processed in accordance with the applicable laws of the United Arab Emirates and other relevant data protection regulations. By using Kids Soft Play services, customers agree to the practices described in this Privacy Policy.

1. Identity and Contact Details of the Controller

The data controller is Kids Soft Play.

Address: Al Qouz Industrial 02, Dubai, UAE

Email: info@softkidsplay.ae

Contact Us: ‪

2. Scope of the Privacy Policy This Privacy Policy applies to all personal data collected from:

  • Current, former, and prospective customers
  • Visitors to Kids Soft Play facilities or events
  • Individuals contacting Kids Soft Play by phone, email, or in person
  • Data may be collected in person, by telephone, in writing, or electronically.

3. Purposes of Processing Personal Data
Personal data is processed for the following purposes:

  • Customer identification and account creation
  • Processing and delivery of orders
  • Payment and invoicing
  • Customer support and complaint resolution
  • Service improvement and operational planning
  • Compliance with legal obligations
  • Fraud prevention and security measures
  • Processing may be based on contractual necessity, legal requirements, customer consent, or legitimate business interests.

4. Categories of Personal Data Collected
The following personal data may be collected:

  • Full name
  • Email address
  • Phone number
  • Delivery or billing address
  • Order history
  • Payment details
  • Information provided in communications with Kids Soft Play

5. Recipients of Personal Data
Personal data may be shared only with:

Authorised employees who require access to perform their duties

Third-party service providers such as payment processors, delivery companies, and IT support, bound by contractual obligations

Public authorities where required by law

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Data no longer required is securely deleted or anonymised.

7. Rights of the Data Subject
Data subjects have the right to:

  • Access personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Restrict or object to data processing
  • Request portability of personal data where applicable
  • Requests should be submitted via email or in writing to the contact details provided. Proof of identity may be required.

8. Cookies and Tracking Technologies

If online services are used, cookies and similar technologies may be employed to:

  • Enable essential site functions
  • Improve user experience
  • Analyse usage patterns for service enhancement
  • Cookie preferences can be managed or disabled in browser or device settings.

9. Third-Party Services

External service providers may be used for analytics, marketing, or operational purposes. Each provider has its own privacy policy, and Kids Soft Play is not responsible for their practices.

10. Security of Personal Data

Appropriate technical and organisational measures are implemented to safeguard personal data against unauthorised access, loss, or misuse.

11. Updates to the Privacy Policy

This Privacy Policy may be updated periodically. Any changes will take effect immediately upon publication in official communications or at Kids Soft Play premises.

12. Contact Information

For inquiries regarding this Privacy Policy or the processing of personal data:

  • Address: Al Qouz Industrial 02, Dubai, UAE
  • Contact Us: ‪
  • Email: info@softkidsplay.ae